OnSight, our new market intelligence tool, is very versatile, with numerous functions, personal alerts and the various reports. Nevertheless, it is not witchcraft and very intuitive to use. There is no need to be afraid of learning a new tool!
So, right when you log in, you are invited to a tour of the tool, where you are explained all the different things on the dashboard, many features and possibilities that are offered to you. You will also find a user manual that goes into various FAQs and the answers are well illustrated with screenshots.
Personal support and lively exchange
Franziska in the home office during onboarding
But nothing beats a personal exchange. At OSA, every customer or pilot partner is personally introduced to the operation. Franziska Weiß, Key Account & Customer Success Manager at Picalike, is responsible for OnBoarding: “It is very important to me that every user understands our tool and knows directly how and where to find what. After all, they should also be able to work well with all the data and have fun using the various functions.” That’s why she, as well as other Picalike team members, is always available to customers if they have questions or if something doesn’t work the way they’d like it to. No question is a nuisance here: “We are very happy to receive feedback from our pilot partners, even if they point out a bug or tell us what else they would like to see. Because that’s the only way we can create an even better product,” says Sebastian Kielmann, founder and CEO of Picalike.
Do you also want to test OSA? Then sign up as a pilot partner!